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This Privacy Policy governs the manner in which Camtec Photo collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Camtec Photo.


Information We Collect

We may collect information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available on our Site such as emailing an enquiry or subscribing to our newsletter.

We may collect the following information when you engage with our Site:


We do not collect credit card details through the website. When you place an order your card number is converted to a secure token by our payment partner (see “Sharing your personal information” below) before order submittal; this means your card details are never passed to our servers.


How We Use This Information

Camtec Photo will only process information  that is necessary for the purpose for which it has been collected. These purposes include:


Sharing Your Personal Information

We will only share your personal information with others where it is necessary, as follows:

In order to fulfil our contractual obligation to you (in respect of orders and services for which you have engaged us) your payment data will be provided to our payment services provider, Braintree Payments. You may view the Braintree Privacy Policy here:

Where reasonably necessary in order to obtain or maintain insurance coverage, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

If you have opted in to our newsletter and/or marketing communications your email address will be shared with our bulk email provider Mailgun in order to process those emails. You may view Mailgun’s privacy policy here:


Retaining and Deleting Personal Information

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

Customer information such as your name, postal address, email address, phone number, associated with you entering into a transaction with us for the provision of goods and services may be retained as long as is necessary for the purposes of handling warranty claims, the rendering of post-sale support, management of the risk of, and protection from fraud, and our accounting and reporting obligations. In this case the information will be retained until such time as the business may cease trading.

Personal information such as name, postal address(es), telephone number, password in hashed form, and email address provided as part of you creating an account on the website will be retained for as long as you keep the account. When you delete an account your user information associated directly with that account will be deleted immediately. Any information provided to us as part of an order for the provision of goods and services cannot be deleted as part of this process.

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.


Your Rights

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you.

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).

You have the right to:

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.


Third party websites

Our website includes hyperlinks to, and details of, third party websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.



We use cookies for the following purposes:

authentication - we use cookies to identify you when you visit our website and as you navigate our website. These cookies are necessary to the functioning of our website and cannot be disabled.

status - we use cookies to help us to determine if you are logged into our website (cookies used for this purpose are: session cookies). These cookies are necessary to the functioning of our website and cannot be disabled.

shopping basket - we use cookies to maintain the state of your shopping basket as you navigate our website. These cookies are necessary to the functioning of our website and cannot be disabled.

security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally. These cookies are necessary to the functioning of our website and cannot be disabled.

analysis - we use cookies to help us to analyse the use and performance of our website and services. When you first visit the website you will be asked to consent to, or decline the use of these analytics cookies.

Managing cookies

In addition to the popup asking you to consent to, or decline cookies when you visit our site, most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can consult the help section in your browser menu for details.

Blocking all cookies will have a negative impact upon the usability of our website - for example you will not be able to use all the features on our website, including checkout.


Changes to this privacy policy

Camtec Photo has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.


Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.


Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Camtec Photo
26 rue Notre-Dame Est


This document was last updated on November 27th, 2023