Our Delivery & Return Policy

Shipping
The shipping cost shown at checkout is an estimate. If it seems unreasonable (for example, you order a camera strap and receive a quote fit for shipping a piano!), please go ahead and place your order, then contact us by email or phone. We'll sort it out for you.

• If you choose the Standard option, we will ship via Purolator Ground, FedEx Express Saver, UPS Standard, or Canada Post Expedited Parcel, at our discretion.
• If you choose the Express Service option, we may use Purolator Express, FedEx 2 Day or Overnight, UPS Expedited, or Canada Post ExpressPost, again at our discretion.

If you have a preferred carrier, please mention it in the comments. We’ll let you know if there’s a difference in the shipping cost before proceeding.

Return Policy
As a small, independent store, we are unable to return opened or used items to our distributors as large retailers do. However, we invest significant time and care in helping you choose the product that best suits your needs. If you change your mind, here are our refund terms:

New Items

• Sealed items may be returned within three days of purchase for a full refund.
• Opened or tested items may also be returned within that period, but a 15% restocking fee will apply, depending on the condition of the item and its packaging.
• Original shipping charges and return costs are non-refundable and remain the customer's responsibility.

 

Exchanges
We’ll always do our best to find a mutually agreeable solution.

Used Items

• If returned within three days, we’ll issue a refund minus the shipping fees.
• Between three and seven days, a 15% restocking fee will also be applied.

Online Orders

• All orders are subject to product availability. Not every item listed online is necessarily in stock. If an item is no longer available at Camtec Photo or through our distributor, the order will be cancelled and we’ll contact you to offer a suitable alternative.
• If a pricing error occurs, the order will be placed on hold. We will then notify you of the corrected price, along with an appropriate discount.
• For all orders placed with a credit card, we perform a verification check. If, for any reason, we are not satisfied with the result, we reserve the right to cancel the order or request payment via Interac or wire transfer.