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Our Shipping, Pricing and Return Policy

Shipping

The shipping cost shown at checkout is an estimate. If it seems unreasonable (for example, you order a camera strap and receive a quote fit for shipping a piano!), please go ahead and place your order, then contact us by email or phone. We'll sort it out for you.

  • If you choose the Standard option, we will ship via Canada Post Expedited Parcel, Purolator Ground, FedEx Express Saver or UPS Standard, at our discretion.
  • If you choose the Express Service option, we may use Canada Post ExpressPost, Purolator Express, FedEx 2 Day, FedEx Overnight or UPS Expedited, again at our discretion.

If you have a preferred carrier, please mention it in the comments. We'll let you know if there's a difference in the shipping cost before proceeding.

Standard shipping is free on orders of $490 or more.

Return Policy

As a small, independent store, we are unable to return opened or used items to our distributors as large retailers do. However, we invest significant time and care in helping you choose the product that best suits your needs. If you change your mind, here are our refund terms:

New Items

  • Sealed items may be returned within three days, counted from the moment the customer leaves the store with the item or, for an online order, from the date the order is received (as confirmed by carrier tracking).
  • Opened or tested items may also be returned within that period, but a minimum 15% restocking fee will apply, depending on the condition of the item and its packaging.
  • Original shipping charges and return costs are non-refundable and remain the customer's responsibility.
  • To preserve the quality of our inventory, we may refuse a return if the item or its packaging is not in satisfactory condition.

Exchanges

We'll always do our best to find a mutually agreeable solution.

Used Items

  • Return within three days of the in-store purchase or of receipt of the online order (as confirmed by carrier tracking): full refund subject to inspection, excluding shipping costs.
  • Between the third and seventh day following the in-store purchase or receipt of the online order (as confirmed by carrier tracking): a 15% restocking fee will apply. Our actual shipping costs are also deducted from the refund, including when initial delivery was offered free of charge.
  • Beyond this period, we are no longer obligated to accept returns, but we invite you to reach out: every case is different, and we will do our best to find a solution.

Media

Memory cards, film and other media are non-refundable. In the event of a defective product, the manufacturer's warranty will be honoured and we will assist you diligently throughout the claims process.

Online Orders

  • All orders remain subject to product availability. Some items listed on our site may be temporarily out of stock, either at our store or with our distributors. Should this occur, we will notify you promptly and, whenever possible, suggest an equivalent alternative. If no suitable solution can be found, the order will be cancelled and fully refunded. The specific case of items advertised on promotion is addressed in the Promotional Offers section below.
  • Our team takes great care to ensure that displayed prices are accurate, but errors can occasionally occur. In such rare cases, we will place the order on hold and contact you to agree on an adjusted price, often accompanied by a discount to acknowledge the inconvenience. If no reasonable agreement can be reached, we may unfortunately have to cancel the order and issue a full refund. As a small business, some errors exceed what we can reasonably absorb, and we sincerely thank you for your understanding.
  • Orders paid by credit card are subject to a pre-authorization and a routine verification before being finalized manually by our team. Should this verification prove inconclusive, we may need to place the order on hold or suggest an alternative payment method, such as a bank transfer or Interac e-Transfer. This precaution is intended to protect both our customers and our business.

Promotional Offers

Camtec Photo strives at all times to honour the manufacturer promotions advertised on its site and, in accordance with Quebec's Consumer Protection Act (s. 231), to keep the featured products in stock in reasonable quantities. This section complements our online orders policy without replacing it.

Despite our best efforts, an item may occasionally be out of stock, both at our store and at the supplier. Should this happen, following an online order or an in-store visit, we will do everything we can either to obtain the product within a reasonable time at the promotional price, or to offer you an equivalent product at the same price. If neither solution is possible, we will unfortunately have to cancel the order and, as applicable, release the credit card pre-authorization or issue a full refund.

Our In-Store Prices

Most of our products are displayed behind the counter or in showcases, and our advisors will be happy to provide you with the current price at the time of your visit. This approach allows us to reflect ongoing manufacturer promotions and offer our customers up-to-date pricing. Please don't hesitate to ask, even out of simple curiosity.

As with any business, an error may occasionally occur. Should that happen, we will take the time to discuss the situation with you and work out a fair solution. We are a small team that values trust and long-term relationships with our customers.