Our Delivery & Return Policy

Shipping
The shipping cost shown at checkout is an estimate. If it seems unreasonable (for example, you order a camera strap and receive a quote fit for shipping a piano!), please go ahead and place your order, then contact us by email or phone. We'll sort it out for you.

• If you choose the Standard option, we will ship via Canada Post Expedited Parcel, Purolator Ground, FedEx Express Saver or UPS Standard, at our discretion.
• If you choose the Express Service option, we may use Canada Post ExpressPost, Purolator Express, FedEx 2 Day or Overnight or UPS Expedited, again at our discretion.

If you have a preferred carrier, please mention it in the comments. We’ll let you know if there’s a difference in the shipping cost before proceeding.

Standard shipping is free for orders over $390.

Shipping & Delivery Liability Disclaimer
Once a tracking number has been issued to you and the package has been collected by the carrier, Camtec Photo's responsibility for the shipment is considered fulfilled. Camtec Photo shall bear no liability for any delays, loss, theft, or damage occurring during transit. Any claims or grievances arising from the delivery process — including but not limited to delays in transit, lost packages, or damaged goods caused during shipping — must be addressed directly by the customer with the carrier responsible for the shipment.

Customers who wish to purchase shipping insurance for their order are encouraged to contact us prior to shipment, and we will be happy to assist them in arranging coverage.

By placing an order with Camtec Photo, you acknowledge and agree to these shipping terms.

Return Policy
As a small, independent store, we are unable to return opened or used items to our distributors as large retailers do. However, we invest significant time and care in helping you choose the product that best suits your needs. If you change your mind, here are our refund terms:

New Items

• Sealed items may be returned within three days of purchase for a full refund.
• Opened or tested items may also be returned within that period, but a minimum 15% restocking fee will apply, depending on the condition of the item and its packaging.
• Original shipping charges and return costs are non-refundable and remain the customer's responsibility.
• To ensure the quality of returned items, we may refuse a return if the item or its packaging is not in satisfactory condition.

Exchanges
We’ll always do our best to find a mutually agreeable solution.

Used Items

• Return within three days: full refund subject to inspection, excluding shipping fees.
• Between three and seven days, a 15% restocking fee will also be applied.

Media 
Memory cards, film, and other media are non-refundable. In the event of a defective product, the manufacturer’s warranty will be honored and we will assist you diligently throughout the claims process.

Online Orders

• All orders are subject to product availability. Not every item listed online is necessarily in stock. If an item is no longer available at Camtec Photo or through our distributor, the order will be cancelled and we’ll contact you to offer a suitable alternative.
• If a pricing error occurs, the order will be placed on hold. We will then notify you of the corrected price, along with an appropriate discount.
• For all orders placed with a credit card, we perform a verification check. If, for any reason, we are not satisfied with the result, we reserve the right to cancel the order or request payment via Interac or wire transfer.